Exercises

Kendall's notation, queueing models of real-world systems, description of arrival and service processes, performance characteristics of interest

Random variables, distributions, probability theory, transform methods, Laplace-Stieltjes transform, probability generating function, compound distribution

Renewal process, arrival process, state process, Markov process, Poisson process, memoryless property, PASTA property, superposition of processes, recurrence time, birth-and-death process

M/M/n loss system, M/M/n delay system, delay-loss system, Engset model, micro states, macro states, state transition diagram, bulk service, batch arrivals, two service classes, economy of scale